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    F.A.Q.
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    Visitors Frequently Asked Questions

    How do I contact the owner?
    All rental advertisements provide the telephone number, a fax number and/or the email address of the owners. However you choose to communicate, the listings enable you to directly contact an owner who knows about the property and can answer specific questions for you.

    What type of deposit and payment due dates can I expect?  
    In most circumstances the rental agreement will require a deposit of 10% - 50% to confirm the reservation, with full payment received prior to arrival. It is important that all payments be submitted as specified in the rental agreement in order to avoid losing your reservation deposit.

    Where can I find details on check-in times, pets, etc.?  
    Within the leasing agreement or lease you can expect to find terms related to check-in and checkout times, maximum occupancy, pet policies, cancellation conditions, and maintenance of the rental.

    How are cancellation and refunds handled?  
    The cancellation policy associated with your rental agreement or lease should clearly communicate penalties associated with canceling your contract. Note that cancellations due to weather conditions are not usually permitted unless specified in the rental agreement. Travel insurance can protect your vacation investment if unforeseen circumstances require you to cancel your trip.

    What type of pre arrival instructions should I expect?
    In addition to directions to the property, you should be provided with either a key or the name of the person who will greet you at the rental and tour the property, as well as the name and telephone number of someone at the location who you can contact if anything goes wrong. If a security deposit is due at arrival, the expectation is that it will be paid in cash, local currency, or traveler’s check.
     
    What happens when I arrive at the property?  
    Some owners send you a key in advance, some actually live on site and will meet you, and some arrange for their representative to meet you at the property. Make sure you are given details of someone you can contact if something goes wrong. If you are delayed, it is courteous to inform the owner; you will be walking through the property upon your arrival. A property manager will show the vacation rental in detail. We strongly suggest taking your time in order to take notes for any existing problems, in order to avoid wrongly penalized when you leave the property.
     
    What if there is a problem during my vacation?
    It is in your best interest and the owner’s interest to fix any problems immediately. Contact information for the owner or their local representative should be included in pre-arrival instructions and posted in the rental. The person you have been directed to contact will be your best resource to quickly resolve any issues.  
     
    What happens when I leave?  
    Check out policies should be part of the instructions you were provided. Since cleaning standards vary, it is important to know how much the owners expect you to clean up prior to departure. At minimum, the rental should be left neat.

    When you are ready to leave, the owner or their representative should check you out of the property, and assuming there is no damage, will refund your security deposit, either on the spot or within 2 weeks.

    How do I make a reservation?
    Individual property owners have their own way of conducting a rental. When making the rental reservation, make sure you have covered your arrival and departure dates, number of adults and children, any pets you want to bring along, and any special needs that you might have.

    Introduction to Vacation Rentals

    Kids & Vacation Rentals

    Lodging & Vacation Rentals

    Pets & Vacation Rentals

    Types of Vacation Rentals

    Vacation Rentals Contracts & Regulations

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